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Everything you need to know about the Valentine's Lobster Dinner!
FAQs
Q: How do I order a Valentine’s Lobster dinner?
A: Valentines Lobster Dinners may only be purchased online at pelicanseafood.ca
If you need help ordering, you are welcome to drop by the Seafood Market and we can assist you with an online purchase.
Q:Why can’t I order over the phone?
A: Due to the large number of orders that we prepare we need to be very accurate to avoid disappointing you and your guests. When you fill in your order information there are less opportunities for mistakes.
Q: Can I cancel my order for a refund?
A: We cannot offer refunds after February 5th. We have commitmented to our suppliers including our hardworking Lobster fishermen and we ask for the same commitment from you.
Q: Can I purchase my Valentines dinner using a gift card?
A: Unfortunately no. Valentine’s dinners may only be purchased online and Gift cards are unable to be used for online purchases.
Q: Why can’t I pick up my Lobster Dinner?
A: While we love seeing you all and personally handing your dinners off, we feel it is important we do our part to discourage non-essential travel and to decrease foot traffic to our premises. As such we will be delivering the Dinners to Go for a Flat Fee of $5 per delivery location (within a 20km radius). If you order 1 or 5 dinners for the same delivery location the cost is $5.
Q: When will I receive my order?
A: When you place your order online you will be prompted to select the date and the delivery window for your order:
- – Saturday 13th or Sunday the 14th of February
- – Morning: 10AM to 1PM or Afternoon: 2PM to 5PM.
You will receive an email notification when your order is en route and when it is dropped off at your location.
We will try our best to arrive during these delivery windows but please be patient, we are doing our best to serve you in a timely manner.
Q: What if I can’t be home when my delivery is scheduled to arrive ?
A: The dinners are individually packaged in robust, sealed boxes for travel and can safely remain outdoors for up to 2 hours. If you anticipate being unavailable at the time of delivery, we recommend leaving a cooler for us to place your order in.
Q: Can I alter what is in my dinner?
A: Unfortunately we cannot offer subtitutions to the dinner.
Q: Is the dinner Gluten Free?
A: Yes
Q: Are there instructions included in the dinner?
A: Yes, they can also be viewed on our website pelicanseafood.ca in the Fish Tips section.
Q: What do I do with my dinners when they arrive?
A: Keep your dinners refrigerated until you are ready to prepare them.They can be placed in the fridge in their boxes or you can unpack the items into your fridge for more space.
Q: Can I order hot food from the Take Out menu for delivery too?
A: We do not offer Hot food delivery only Curbside Pick Up.