Gift Card FAQs

Pelican gift cards can be used in the Restaurant, Seafood Market, and for online orders. They function like a payment method toward almost any purchase.

An e-gift card is a digital gift card delivered by email. It includes a unique code you can use online or show on your phone/print for in-person use.

No. All purchased, promotional, and bonus cards never expire.

No. Gift cards are final sale and cannot be refunded or exchanged for cash.

Gift cards work:

In the Restaurant
At the Seafood Market
On our online shop at checkout

Yes. In the restaurant and the Seafood Market, you can use several gift cards on one bill. Online, you can use up to 5 gift cards on one order and pay anything left with a credit or debit card.

Yes. Physical cards are available at the Seafood Market checkout.

Every holiday season we run a bonus gift card promotion: buy $100 in gift cards and get a $20 bonus card, $200 gets $40, and $300 gets $60. It runs until December 24. Follow us or join our newsletter to hear when it starts.

The promotion is online only. Bonus cards are not issued with in-store purchases.

Yes. E-gift cards can be purchased through our website and delivered instantly or on a scheduled future date.

Yes. Choose a future delivery date during checkout.

Yes. You can print an e-gift card, but there are a few important considerations:

You have two options:

Open your e-gift card email, click “View Card Details,” and print the gift card from that page.
Or simply print the email itself.

Please note: e-gift cards are designed for digital delivery, so printed versions may not be perfectly scaled or aesthetically presented. They are functional, but not polished like our in-store physical cards. Always make sure the gift card number and/or QR code prints clearly and is readable.

If you want something more presentable for gifting, physical gift cards are available at the Seafood Market checkout, and they come with a Pelican-branded card fold and matching envelope.

For security and system reasons, we are unable to convert digital e-gift cards into physical plastic gift cards.

Yes. For large orders, contact hello@pelicanseafood.ca and our support team will prepare them for you.

First check spam/junk folders.

If it’s still missing, the buyer can email hello@pelicanseafood.ca and we’ll resend it to the address entered at purchase. To send it to a different address, see Can I Correct a Mistyped Recipient Email After Purchase?

Yes, as long as the card hasn’t been used.

Email hello@pelicanseafood.ca from the address you used at purchase, with the recipient’s correct email and the last 4 digits of the card you paid with.

For your security, we cancel the original card and send a new one to the correct address. We don’t simply change the email, because anyone who received the first email could still use that card.

We can only act on requests from the buyer. If someone else has already used the card, we can’t replace it, so please double-check the recipient’s email before you buy.

Usually a few business days. We need to confirm you're the buyer before we cancel the card and send a new one, so the new card may not arrive in time for a birthday or event.

The fastest way to avoid this is to double-check the email before you pay, or to send the card to yourself and forward it.

Yes. Email hello@pelicanseafood.ca with your order details. We resend only to the email address the card was originally sent to.

Yes. Many customers do this to include it in a card or gift package. If you’re not sure of the recipient’s email, it’s also the safest way to send a gift card.

You can check your balance anytime using our online balance tool:

https://app.squareup.com/gift/NRRSNSMCDWGE5/check-balance

Your remaining balance will also appear on your receipt after each use.

If you need additional help, please email hello@pelicanseafood.ca.

Simply show your e-gift card at payment. You can present:

the e-gift card email on your phone,
a printed copy, or
the card saved to your Apple Wallet.

Our team can scan or manually enter the code from any of these formats.

Yes. Enter the code at checkout when shopping online.

Yes. If your total exceeds the gift card balance, you can pay the remainder with another method.

Yes. Gift cards can be applied to your full bill, including tax and tip.

Yes. Gift cards, bonus cards included, work on holiday pre-orders, platters, School of Fish classes and the New Year’s Eve Lobster Dinner To Go.

No. Bonus cards cannot be used to purchase additional gift cards.

Yes — if we can verify the original purchase.

Email hello@pelicanseafood.ca for assistance.

For all gift card issues — balance lookups, resend requests, email corrections, lost cards, and bonus card questions — please contact:

📧 hello@pelicanseafood.ca

This ensures secure, accurate support and faster resolution.

Gift card troubleshooting requires secure access to our backend systems.

Our onsite team is focused on guest service and does not work at computers, and handling issues in person or over the phone increases the risk of:

incorrect balance verification
compromised card numbers
fraud attempts
accidental exposure of sensitive information

For your protection and ours, all gift card support is handled through hello@pelicanseafood.ca.

Sometimes — depending on what information we can verify.

Email hello@pelicanseafood.ca with any available details.

No. All gift card sales are final.

Yes. You can add a custom message when purchasing online.

The promotion ends on December 24th at midnight. Bonus cards will not be issued for purchases made after this time.

No. Pelican gift cards have no activation fees, inactivity fees, or monthly charges. The full value remains available until used.

Digital (e-gift) cards can be reloaded online.

For security and fraud-prevention reasons, physical gift cards cannot be reloaded.

Yes. You can use part of the balance and the remainder will stay on the card for future purchases.

Yes. E-gift cards can be added to Apple Wallet for easy access when dining or shopping in-store.

Double-check that the code is entered exactly as shown.

If issues persist, contact hello@pelicanseafood.ca and our support team can verify the card securely.

1. Log in to your Square Customer Account.
2. Select the gift card you want to transfer from.
3. Choose “Transfer Balance.”
4. Enter the 16-digit card number(s) of the card(s) you want to transfer to.
5. Confirm the transfer.

You can combine:

multiple existing cards, or
a brand-new gift card with one you already have.

All Square e-gift cards never expire, and balance transfers do not affect expiry or eligibility for use.

Need Help Instead?

If you prefer, our support team can complete the balance transfer for you.

Email: hello@pelicanseafood.ca

For your security, we cannot perform gift card balance transfers in person or over the phone.