Hours, Directions & Questions

Reservations are best for dinner, especially Friday and Saturday. Book online any time with Resy, or call us at 613-526-5229. Walk-ins are welcome whenever a table is free, and lunch is often walk-in.

Use the link in your Resy confirmation email or text, or the Resy app. You can also call us at 613-526-5229. We can’t change bookings by email.

We seat parties of up to 8 in the dining room, and you can book online. We don’t take parties larger than 8 in the dining room, including at separate tables. For a group of 9 or 10, a private School of Fish class is an alternative: it’s a hands-on cooking class where everyone stands and cooks for about 2 to 2½ hours, not a sit-down dinner. A private class holds up to 10.

At the Seafood Market checkout, 1500 Bank Street, at the time you chose. Your confirmation email has your pickup time and order number. Free parking is right out front. Picking up a New Year’s Eve Lobster Dinner To Go? On December 31 it has its own table in the dining room, so you can skip the market line.

Yes, for a full refund, up to 24 hours before your pickup or delivery time for everyday orders, 48 hours before for platters, and 3 days before for holiday pre-orders. After that, and for same-day takeout, orders are final because we’ve already started on them. If you made a mistake, call us straight away and we’ll do our best. Call 613-526-5229 or email hello@pelicanseafood.ca with your name and order number. The Lobster Dinner To Go has its own dates. See our refund and cancellation policy.

We’re sorry. Please tell us within 24 hours of pickup or delivery: call 613-526-5229 or email hello@pelicanseafood.ca with your order number and what happened (a photo helps). If it’s our mistake, we’ll make it right with a refund, a replacement or a credit, whichever you prefer where we can. See our refund and cancellation policy.

When you pay, we email a confirmation from orders@pelicanseafood.ca within a few minutes, with your order number, items and pickup or delivery time. Check your junk and promotions folders. Still nothing? Call 613-526-5229 or email hello@pelicanseafood.ca with the name and phone number you ordered under, and we’ll check.

Yes. We deliver from our online store with Uber, or with Trexity, an Ottawa courier, when Uber can’t. Hot takeout is pickup only, but platters and market items can be delivered. Choose Delivery at checkout and enter your address: you’ll see whether we deliver there, the price and your arrival window before you pay. Orders of $100 or more get $10 off delivery, and delivery is free from $150. The minimum order is $25, and we can’t deliver alcohol. For Uber deliveries you can add a tip for your courier at checkout. We’ll email you a link to follow your delivery. Holiday orders can be delivered too: delivery dates open up to four weeks ahead. The New Year’s Eve Lobster Dinner To Go has its own delivery on December 31: see that page.

The online store shows what’s available to order for pickup. For today’s counter, call the Seafood Market at 613-526-5229 and we’ll check.

As early as you can: holiday pickup days fill up. Fresh fish needs a few days’ notice, and platters a day’s notice. See what’s available for the holidays.

Check your junk or promotions folder first. If it isn’t there, email hello@pelicanseafood.ca with the purchaser’s name and the date, and we’ll resend it.

No. Pelican gift cards never expire. See gift card questions to check a balance.

We have gluten-free dinner and lunch menus. Our kitchen and counter handle fish, shellfish, wheat, milk, eggs, soy, sesame, mustard and peanuts, so we can’t guarantee any item is free of an allergen. Tell your server, or call before you order.

Yes. The Seafood Market and the restaurant both have a step-free entrance, and we have a wheelchair-accessible washroom. There are accessible parking spots out front. Some of our tables suit a wheelchair better than others, so mention it when you book or tell the host when you arrive. If you need anything else to make your visit easier, call us at 613-526-5229 and we’ll be ready. See our accessibility page.

We support some local causes each year, and we can’t say yes to every request. Email hello@pelicanseafood.ca with your organization, the event date and what you’re asking for, at least four weeks ahead.

Often. See careers at Pelican.