Help & Questions

Answers to the questions we hear most, and the quickest way to reach us.

What Can We Help With?

Change a pickup time, cancel, or tell us something wasn't right.

Balances, e-gift card emails, the holiday bonus and lost cards.

What we carry, fresh or frozen, live lobster, special orders and cutting.

Pre-order dates, pickup times and the New Year's Eve Lobster Dinner To Go.

Hours, parking, booking a table and walk-ins.

Cooking classes, tickets, gifts and private classes.

Larger parties and private events in the restaurant.

How to cook each fish: times, temperatures and tips.

How points work and how to use them.

Pick the form for your question: it asks for exactly what we need, so we can sort it out faster. For anything about today, call us at 613-526-5229.

Missing e-gift card, wrong email, balance or a lost card.

With the order number and date, so we can act fast.

Special orders, where something comes from, allergens.

Anything else: we reply by email, usually within a day.