Christmas and New Year’s 2026
Holiday Ordering Guide
Everything you need to order for the holidays: the dates, pickup and delivery, our New Year’s Eve Lobster Dinner To Go, and how to change an order.
Key Dates
Christmas pre-orders: pick up Wednesday, December 23 or Thursday, December 24. Order by Tuesday, December 22 at 2 pm.
New Year’s pre-orders: pick up Wednesday, December 30 or Thursday, December 31. Order by Tuesday, December 29 at 2 pm.
New Year’s Eve Lobster Dinner To Go: pickup or delivery on Thursday, December 31. Order by Monday, December 28 at 11:59 pm, or until we sell out. Order the dinner.
Christmas Eve and New Year’s Eve: the Seafood Market closes at 4:30 pm, and there is no hot takeout on those two days.
We’re closed on Christmas Day (Friday, December 25), Boxing Day (Saturday, December 26) and New Year’s Day (Friday, January 1).
New Year’s Eve Lobster Dinner To Go
One dinner, one night: a lobster feast you pick up or we deliver on December 31.
What’s in the dinner?
Chilled shrimp cocktail, hot cheesy lobster dip, a 1.25 lb Canadian lobster (live weight), cooked and cracked, with herb garlic butter and lemon, Duchess potatoes, butter-roasted green beans, and a dark chocolate brownie with cheesecake frosting. Each dinner is $79.99 and serves one person.
How do I order, and how many can I order?
Order on our Lobster Dinner To Go page: choose pickup or delivery, then your time. You can order up to 20 dinners in one order. Ordering closes Monday, December 28 at 11:59 pm, or sooner if we sell out.
Where and when do I pick up?
On Thursday, December 31, between 10 am and 4:45 pm, at the time you chose. Come in the front door of 1500 Bank Street and head to the restaurant side: the Lobster Dinner To Go table is in the dining room. The Seafood Market is open as usual, so skip its line. Give your name and order number at the table.
Do you deliver it?
Yes, on December 31, in a window you choose at checkout: 10 am to 1 pm, 12 to 3 pm or 2 to 5 pm. Delivery is $7.99 per order. We deliver across most of Ottawa and Gatineau: enter your postal code when you order to see if we reach you, or call us.
How do I know my order went through?
You’ll get a confirmation email from orders@pelicanseafood.ca right after you pay, with your order number, pickup or delivery time and a calendar invite. If it isn’t in your inbox, check your spam or promotions folder, then call us at 613-526-5229.
Can I change or cancel my order?
You can cancel for a full refund until 10 days before December 31. After that we can’t give refunds or credits: we’ll have bought the lobster from local fishermen and prepared your dinners. Up to 3 days before, we can change your pickup time, or switch between pickup and delivery, if there is room. Please call us at 613-526-5229. Dinners not picked up in your chosen time, and deliveries that can’t be completed because no one answers or the address, unit or buzzer code is wrong, can’t be refunded or credited.
How do I reheat it?
Every dinner comes with reheating instructions: please follow them as written. The shrimp cocktail is served chilled, and the lobster is already cooked: warm it gently so it stays tender.
Can I swap something in the dinner?
No. The dinner is a set menu, so we can’t swap or substitute items. If you have a dietary restriction or allergy, see the next question.
I have a dietary restriction. Can you change the dinner?
The dinner is a set menu, made in a kitchen that handles wheat, dairy, shellfish and other allergens. If you have a dietary restriction or allergy, please email us at hello@pelicanseafood.ca before you order. We’ll let you know what we can do, but we can’t make any guarantees, and we may have to decline a request.
Christmas and New Year’s Pre-Orders
What can I pre-order?
Fresh fish, lobster, crab and shellfish, oysters, smoked salmon, caviar, party platters, prepared foods and pantry items, for pickup December 23–24 or December 30–31. See everything on Holiday Pre-Orders, or use Plan a Party to work out how much you need.
Why can’t I choose the date I want?
Each item shows only the days we can have it ready. Holiday pickup days close at 2 pm two days before (December 22 for the 23rd and 24th, December 29 for the 30th and 31st), platters need 24 hours’ notice, and popular items can sell out. Hot takeout isn’t available on December 24 or 31. If the date you need isn’t there, call us at 613-526-5229.
Can I get my holiday order delivered?
Yes, for orders of $25 or more: choose Delivery in the store and the checkout shows the times we can deliver to your address. The fee is quoted at checkout, with $10 off orders over $100 and free delivery over $150. Hot takeout and drinks with alcohol are pickup only.
Do oysters come shucked?
Oysters by the piece and by the case of 100 come in the shell, for you to shuck or barbecue (see our Fish Cooking Guide). Our oyster platters come shucked and ready to serve. A case of 100 suits about 15 to 25 people.
Can I change or cancel a holiday pre-order?
Yes, for a full refund, up to 3 days before your pickup or delivery date, because we bring in fresh fish specially for these orders. To change or cancel, call us at 613-526-5229 or email hello@pelicanseafood.ca with your name and order number. If we can’t fill part of your order, we’ll contact you beforehand to offer a substitute or a refund for that item.
Still Have a Question?
Call us at 613-526-5229 or email hello@pelicanseafood.ca. Have your name and order number ready if you’ve already ordered.